How We Get Paid

An Explanation of Our Fees & Charges

 

Business Energy

 

At SwitchWhiz, we receive a commission directly from the business energy suppliers on our panel for helping our customers switch to their services. We will never ask you as the customer to pay us directly when you switch with us.

 

The commission we receive pays for our services including:

 

  • Completing the price comparison
  • Securing competitive tariffs
  • Sales support
  • Managing the switch
  • Processing the switch
  • Customer service
  • Account management

 

Commission received by SwitchWhiz balances the cost of providing these services and allows us to provide strong customer outcomes, maintain our position within the energy market and ensure we can continue to offer customers competitive business energy deals.

 

Here, you can find how SwitchWhiz receives commission from suppliers for this service:

 

  • Commission is included within your unit cost in the form of a small uplift.
  • The uplift can differ across contracts and is determined by SwitchWhiz, our commission is generally just a few percent of the cost of the total energy contract and typically under 1.2 pence of the unit rate.
  • Our commissions are forecast amounts as they are based on estimated future usage. For example, an electricity unit rate secured with a supplier at 30 pence per kWh (kilowatt hour) may have an uplift of 0.8 pence per kWh. The price presented and contracted would then be 30.8 pence per kWh. The calculation for our commission would be our uplift multiplied by your total energy consumption over the term of your contract. This example would be around 2.5% of the total retail price.
  • The payment terms of the commission varies from supplier to supplier. As a result, amendments may be made to these commissions over time by suppliers.
  • Suppliers who install new meters may also choose to pay a fixed commission per contract.

 

By agreeing to use our provided services, you are agreeing for SwitchWhiz to receive commission from suppliers as detailed above. Your chosen supplier will be responsible for the fulfillment of the agreed contract.

 

If you would like more information on the commission we expect to receive from your contract, please email us at [email protected].



Business Water

 

At SwitchWhiz, we receive commission from our water partner for introducing customers to their service. The commission is included within the cost of your water retail service fee through a small uplift applied to usage across the duration of your contract. This uplift will be included in the cost of the water contract you agree via SwitchWhiz.

 

We will not request that you as a customer make any direct payment to SwitchWhiz. Commission received from suppliers balance our costs of service including:

 

  • Providing customers with quotes
  • Sales support
  • Managing the switch
  • Customer service
  • Account management
  • Retaining our standing in the market to provide customers with competitive deals.

 

By agreeing to use our service, you are agreeing for SwitchWhiz to receive this remuneration for the services listed above.

 

If you would like more information on the commission we expect to receive from your contract, please email us at: [email protected].