We are SANDOWN HOLDINGS LIMITED T/A SWITCHWHIZ.CO.UK, incorporated in England and Wales (our registered office address is Unit 2 Springfield Court, Summerfield Road, Bolton, BL3 2NT (Company number: 07830946)) ("we", "us", "our") and we are committed to protecting and respecting your privacy. We are registered with the Information Commissioner's Office ("ICO") with registration number ZB102403.
This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us on our website, Switchwhiz.co.uk.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. When you provide your personal data to us, you are deemed to have read this privacy notice and to have accepted the terms set out herein.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below.
1 Important information and who we are
2 Changes to our privacy notice
3 How we collect personal data
3.1 Visitors to our website
3.2 Social media
3.3 Using our website
3.4 PPC Advertising
3.5 Subscribing to our marketing
4 What happens if you do not provide the personal data that we request?
5 Your data and third parties
6 Disclosure of your information
7 Keeping your personal information secure
8 Automated Decisions
9 Your rights
9.1 Accessing your personal data
9.2 Requesting more information
9.3 Additional rights
We are the controller and responsible for your personal data.
We trade under the names SANDOWN HOLDINGS LIMITED t/a SWITCHWHIZ.CO.UK.
Our full contact details are:
SANDOWN HOLDINGS LIMITED t/a SWITCHWHIZ.CO.UK
Unit 2 Springfield Court
Summerfield Road
Bolton
BL3 2NT
Alternatively you can email us at [email protected]
Questions, comments and requests regarding this privacy notice are welcomed by using the contact details above.
Please note that you have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
We keep our privacy notice under regular review to ensure that it properly reflects our use of your personal data. We may make periodic changes to our privacy notice in the future, please check this page for any updates on your next visit to our website.
This privacy notice was last reviewed and updated on 08 December 2023.
It is important that the personal information we hold about you is accurate and current. Please let us know if any personal information which we hold about you needs to be corrected or updated at any time.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We use different methods to collect personal data about you, and there are different ways that we might do so. This privacy notice tells you what to expect when we collect personal data via the following methods:
This privacy notice also explains the types of personal information we collect from you, and the lawful basis we rely on under data protection legislation to use your personal data. Under data protection legislation, we are only permitted to use your personal data if we have a lawful basis for doing so as set out in the data protection legislation. Where we rely on our legitimate interests (or those of a third party) as the lawful basis for processing, we have done so on the basis that our legitimate interests (or those of a third party) do not override your interests and fundamental rights. This is called the "balancing test" and you have the right to ask us for information on the test that has been undertaken, by using the contact details above. We explain in the below table why we consider processing is necessary for our legitimate interests.
We will collect details of your visits to our websites, including traffic data, location data, weblogs and other communication data and the resources you access on our website. We also collect information about your device and your visits to and use of our site, including, where available, your device's IP address, geographical location, operating system, referral source, browser type, length of visit and number of page views. We will collect this information for the purposes of system administration, optimising the use of our site and reporting aggregate information to third party suppliers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. To the extent this data constitutes your personal data, we explain in the below section the lawful basis we rely upon to process such data.
In particular, we use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our website. Please see section 3.3 for more details on how we use this information.
Please note that we do use cookies on our website. More information on how we use cookies can be found in our Cookies Policy.
Our site contains links to and from the websites of our third party partner networks and affiliates, including Love Energy Savings.com Limited. If you follow a link to any of these websites, please note that these websites collect personal data for their own purposes and have their own privacy notices. We do not accept any responsibility or liability for these third parties or their data activities on such websites. Please check their privacy notices before you submit any personal data to these websites.
Any information you provide to us via social media (including messaging, "liking" or "following" and other communications) is controlled by the relevant social media network.
Our website contains links to our social media pages. We currently use:
We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your personal data.
Our website enables you to submit your details to our third party partner, Love Energy Savings.com Limited (“Love Energy”). Love Energy provides price comparison services for energy suppliers and other utility services. We will collect personal data from you when you complete a form on our website in order to submit your details to Love Energy or when you contact us by email.
The table below sets out the categories of personal data we collect from you, the purposes for which we use your personal data and the lawful basis we rely upon for processing your personal data:
|
Category of personal data |
Purpose |
Lawful basis of processing |
|---|---|---|
|
· Title, first name, surname, email address, telephone number, mobile number, business address, meter number, current supplier and energy spend. |
To share your data with Love Energy to enable them to provide you with their price comparison services |
It is in our legitimate interests to use this information to be able to deliver our service and to provide you with a realistic indication of prices available to you |
|
· Title, first name, surname, email address, telephone number, mobile number, address and IP address; and |
To ensure that content from our website is presented in the most effective manner for you and your device |
It is in our legitimate interests to study how customers use our products/services, to develop them and to grow our business |
|
· Title, first name, surname, email address, telephone number, mobile number, address and IP address; and |
To enable us to effectively administer, develop, support and improve our website and improve your browsing experience by personalising our website; and help us obtain and verify your contact details |
It is in our legitimate interests to study how customers use our products/services, to develop them and to grow our business |
|
· Title, first name, surname, email address, telephone number, mobile number, and address; and |
To enable us to provide customer services in relation to our website and to deal with enquiries and complaints made by or in relation to our customers |
It is in our legitimate interests to investigate and resolve your enquiry or complaint |
We may also use your personal data for analytical purposes. Where this takes place, your personal data will be anonymised as far as we are able to do so for this purpose, and we rely on our legitimate interests to tailor our service, grow our business and to inform our marketing strategy.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
From time to time, we use “pay per click” advertising to target potential website users and customers. You may have accessed our website by clicking on one of our online adverts displayed by Google or other search engines. PPC advertising allows us to bid for ad placements in a search engine’s “sponsored” links, which appear when you search for keywords that relate to our business.
In this case, we rely on legitimate interests as our lawful basis to process your personal data, as it is in our interests to increase brand awareness and target customers and website users that we think would be a great fit for both ourselves and Love Energy.
If you are interested in our products and services, we will provide you with a clear choice to consent to receiving marketing promotional material, updates, reminders and communications by giving you an opt-in to receiving such communications. If you have provided your consent we will collect your contact details (name, postal address and email address) to provide you with such communications.
You have the right to withdraw your consent at any time. For full details on how to withdraw consent please see above.
If you ever decide you no longer wish to receive our marketing communications, you can opt out at any time by unsubscribing from the mailing list, using the link provided in the marketing communications email, or by using the contact details above. If you do unsubscribe, please note that we will still keep your email in a separate secure list so that we can make sure that you do not receive our marketing communications again in the future.
We will need some of your personal data as a necessity in order to provide you with our services or contact you and follow up with you in respect of any query or complaint you have submitted on our website. For example, we need to know your personal contact details in order to identify you and contact you.
Where information is needed for these purposes, if you do not provide it we will not be able to provide you with our services, or contact you and follow up with you in respect of the query or complaint you have submitted on our website. We explain this is the case at the point where we collect this information from you.
We use third parties to provide services to us from time to time. We will share data with them where it is in our legitimate interests for our business administrative needs. A list of third parties that we use and how they process personal data is set out in the table below. Please note that these third parties are located within the UK or the European Economic Area, unless otherwise stated below.
|
Third party |
What data? |
Why do we share this data? |
How long is this data kept by this third party? |
|---|---|---|---|
|
Cloud hosting service providers |
Title, first name, surname, email address, home number, mobile number, business postcode (if this is also your home address) and any other personal data you provide to us |
Hosting of our servers and all of our customer data. |
We are responsible for deleting your personal data from the servers of our cloud hosting service providers in accordance with sections 3.3 above. |
|
Electronic waste recycling service providers |
Title, first name, surname, email address, home number, mobile number, business postcode (if this is also your home address), IP address and any other personal data you provide to us |
To dispose of our hardware where we longer use it |
The hardware received by these providers are securely wiped of any personal data on receipt before the hardware is recycled. |
|
IP Address |
To obtain the limited company email addresses of those who have visited our website, to enable us to contact them about our service. |
For the period of time we work with this Partner. |
|
|
Google, Facebook and other analytics software providers. |
Name and email address |
We may use other companies to provide analysis and improve our services. For example, enabling us to market to other customers who may be interested in our services, by creating ‘Lookalike Audiences’. Where possible, we will anonymise personal data shared with them. |
For the period of time we work with this Partner. |
We will not usually disclose your personal data other than as already explained in sections 3 and 5 above. However, there may be circumstances where we need to share personal data other than as anticipated in sections 3 and 5 above. These include:
We know that you provide your personal data in good faith and expect it to be looked after. This is why we take the security of your personal data seriously. This means that we have taken steps internally in order to ensure that our systems adequately protect your personal data. This includes:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and prior to us receiving it. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access including those measures set out above.
We do not currently undertake any automated decision making on our website.
You have rights in respect of your personal data and this section explains a bit more about those rights that are applicable to how we use your personal data, and the circumstances in which you are able to exercise these rights. If you would like more information about any of your rights, please contact us on the details set out above.
We want you to fully understand and be comfortable with how we use your personal data. You can contact us at any time to ask whether we process any personal data about you. If we do hold or use your personal data in any way, you have the right to access that personal data. All we ask is that:
Please allow us up to one month from receipt of your request (or verification of your identity, whichever is the later) in order to provide you with our response.
We hope that you can understand that it is very difficult to cover all the possible ways in which we collect and use personal data. We have tried to be as clear and as open as we can and will continue to update this privacy notice as our use of personal data develops. However, if you have any questions regarding our use of your personal information, we will be happy to give you peace of mind by answering any questions or providing any additional information that we can. If you do have any specific questions, or need anything explaining, please get in touch on the contact details above.
You also have some additional rights that you may exercise as set out below. We may publish a policy, from time to time, to explain how we will handle such requests and what you can expect from us when you make a request to exercise your rights. If we do publish any such policy, we will provide a link to it here. In each instance we may ask you to make your request in writing to the contact addresses above and provide verification of your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
You will not have to pay a fee to exercise any of the below rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.